Flexclub will not assist with billing issues once you are in the club.

My initial experience with Flexclub was good. I app****, went through the screening, paid my subscription and the vehicle was delivered hassle -free. Once I was in the problems started. One problem in particular. BILLING!!!!!!! After my first month within the club, I was double boiler my subscription fee. This was later resolved but imagine the anxiety of having your account debited double your subscription amount. And as new club member, you don't know the duration of the time to refund this money!!! The selling point is one subscription fee which is all-inclusive,but on two occasions now I've had flexclub randomly debiting my bank account for some fees I have no idea of. I'll wake up to a notification of monies paid out of my bank account,no permission requested, no prior notice. When I try calling there's no answer. I emailed one of the fulfillment leads and I got a generic response with no regards to the fact that my subscription is up to date and the flexclub promise is there are no hidden costs. But now I must try and explain something to someone that I don't even understand myself to get assistance. I was provided with a statement which says I've been charged for document administration, when I enquire what exactly is this charge for, I get no response. Once you are within the club, believe this, you will not be able to reach anyone.

The rewards are also not being app**** consistently and I used their query function, and I am not holding my breath, because they never respond to those. The WhatsApp function will give you generic assistance, nothing specific to your issue. Same with the consultants. I have complained on end and my queries just get ignored. Nothing gets attended to. This month I was double charged for toll-fees, and no one is available to deal with the queries. If you say my subscription is R100, you should explain to me what is the additional R1 for before going and taking this money from my bank account. This is pure theft. There is no sugarcoating it. Last thing,the rewards. For the month of October my rewards discount was just not app**** against my subscription. I went ahead and paid my subscription net of the expected discount, and again, I woke up to the notification that the amount I expected to be covered by the reward discount was debited from my bank account. Again, enquiry is fruitless. Whatever you do in joining the club, do not link your bank account for "view-only" of your bank statements during the application stage. You will live to regret it. Do everything the old fashioned way. Set up a debit order, do not pay manually on their paystack website. Ignore the reward discount for your peace of mind and stick to the agreed upon subscription fee. You will not experience any of the above issues.