JA
Jay A

1 reviews | Active since Jan 2013

19 Feb 2023, 17:38

Flexclub experience

I was not going to share my experience until I read a lot of the recent responses. I was a loyal client for over 18 months, paid on time, and started having issues around October 2022. Always regarding billing or discounts that was never app****, which I constantly had to remind them of. It was always corrected after much frustration. However in December, I found out that one of the leading rental agencies cancelled their contract with them and it seems as if they were pushing clients to move to a more expensive provider. All of the sudden all these new charges were also brought up, inflatiing the price even more. I decided to go directly with the provider I had because their service were amazing during the time. If you can, go directly with the provider, you will save money. Subscriptions seemed the way to go, however this company has just made a mess of any potential future industry that could have rivaled traditional car buying models. I'm so happy I don't have to deal with this company anymore.

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Replies (1)
FlexClub Marketplace
FlexClub Marketplace's reply20 Feb 2023, 09:43
Official
 Hi Jawaad,

Please accept our sincere apologies for the experience that you have had in light of the subscription changes. This is not what we want our customers to experience.

One of the FlexClub Team Members will be in contact with you shortly, to provide you with feedback regarding the above mentioned process that took place.

Team Flex 

Best regards,