1 reviews | Active since Feb 2019
FlexClub, a big ****
I have booked a Polo Sedan, which cost me over 13K, the date to collect was on a Holiday and the branch was closed. I arranged to collect the same Friday and when I went there, the guys at Avis said there is no such reservation. I got frustrated and tried to tie up with a consultant from Flexclub and as soon as I mentioned that I am at the branch, He/she stopped replying yo my whatsapp messages...his name is Lexi. At least thats what he told me. I left the branch and contacted Flexclub for a refund and now i am waiting and waiting...nothing is happening and I doubt that Im ever gonna get my moneh back. This whole thing is a ****, but my last resort is to contac X-repo to sort this whole thing out, and I will do so. Please dont use this service, it is a ****.
Post our telephonic discussion, we would like to apologise for this again. Unfortunately, it was one of those things that was out of our control. We will take the time, effort and energy to unpack this internally and make sure it will NEVER happen again.
We take these complaints very seriously and will get to the bottom of this. Refund has been actioned with AVIS and we will monitor it and escalate it to make sure it is done as quickly as possible.
Post our telephonic discussion, we would like to apologise for this again. Unfortunately, it was one of those things that was out of our control. We will take the time, effort and energy to unpack this internally and make sure it will NEVER happen again.
We take these complaints very seriously and will get to the bottom of this. Refund has been actioned with AVIS and we will monitor it and escalate it to make sure it is done as quickly as possible.