Disappointing Service.

Never in my life have I experienced such lack of emphathy from a company.

I have been a loyal FlexClub member since August and everything seemed to have been seamless, well besides the fact that they gave me an I10 as opposed to a Kia Rio that I had wanted. Upon getting the i10, I tried calling to inform them that I got an incorrect car (why advertise something if it’s not there? That’s false advertising 101) eventually, after calling Europcar so many times I finally got the Kia Rio - like almost a month later.

Less than a month ago, I lost my father after a long illness and unfortunately, due to family commitments, I could not afford to pay the subscription and asked if I could make a payment plan. Again, due to unforeseen family events, I could not adhere to the plan however I assured one of the consultants that I will be receiving my annual bonus right now in November and will be in a position to settle the account. The response received, was nothing short of appalling, I cannot even begin to stress the lack of sympathy that I had received on Friday the 28th of October. I was so disappointed.

I was extremely patient with FlexClub in the beginning, from delayed lead times, to giving me the incorrect car, then waiting for the correct car only to get help from Europcar - not FlexClub.

Life happens to each and everyone of us, whatever happened to the human element and the beautiful service that I got when I joined?

Utterly disappointed and disappointing service.