NM
Ntombentle M
1 reviews | Active since Jul 2021
24 Jul 2021, 22:43
Disappointed
I am really disappointed and fail to understand their terms. Towards end of June I subscribed to a Renault Clio which was on a 25% special then but requested that it be delivered on the 23rd of July. I was then informed the car I want is out of stock. I was offered other cars. Then I chose Volkswagen Polo Trendline 1.4 but to my surprise I was billed the price of Renault (no longer on special) and when I enquired I was told I am billed for the car I originally requested ? how? Is it my fault that the car I requested was not available? Now I paid more for a car that costs way less just because the one I initially requested was not available. But I’m paying for it. Wow.
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Replies (2)
FlexClub Marketplace's replyOfficial
07 Aug 2021, 08:33Hi Ntombentle, we sincerely apologise for your disappointing experience.
In most cases, vehicles from the same group are offered at the same rate which unfortunately in your case was not what took place. We are happy to state that we are in the process of arranging a replacement vehicle for you in the same price range.
As for the promotion, these promotions came to an end on the 5th of July which may have caused the discount to be automatically removed from your application. We will gladly apply the discount to your account, as you had completed everything on your end in time to secure the discount. Our customer success team will be in touch.
We apologise once again and hope to only serve you the excellent service you deserve going forward.
In most cases, vehicles from the same group are offered at the same rate which unfortunately in your case was not what took place. We are happy to state that we are in the process of arranging a replacement vehicle for you in the same price range.
As for the promotion, these promotions came to an end on the 5th of July which may have caused the discount to be automatically removed from your application. We will gladly apply the discount to your account, as you had completed everything on your end in time to secure the discount. Our customer success team will be in touch.
We apologise once again and hope to only serve you the excellent service you deserve going forward.
FlexClub Marketplace's reply07 Aug 2021, 08:33
Official
Hi Ntombentle, we sincerely apologise for your disappointing experience.
In most cases, vehicles from the same group are offered at the same rate which unfortunately in your case was not what took place. We are happy to state that we are in the process of arranging a replacement vehicle for you in the same price range.
As for the promotion, these promotions came to an end on the 5th of July which may have caused the discount to be automatically removed from your application. We will gladly apply the discount to your account, as you had completed everything on your end in time to secure the discount. Our customer success team will be in touch.
We apologise once again and hope to only serve you the excellent service you deserve going forward.
In most cases, vehicles from the same group are offered at the same rate which unfortunately in your case was not what took place. We are happy to state that we are in the process of arranging a replacement vehicle for you in the same price range.
As for the promotion, these promotions came to an end on the 5th of July which may have caused the discount to be automatically removed from your application. We will gladly apply the discount to your account, as you had completed everything on your end in time to secure the discount. Our customer success team will be in touch.
We apologise once again and hope to only serve you the excellent service you deserve going forward.
FlexClub Marketplace's replyOfficial
13 Feb 2024, 09:30Hi there Ntombentle We trust all is well with you. We are really sorry to hear that you previously had a bad experience with us. We would like to inform you that FlexClub has relaunched, with an improved focus on customer satisfaction and enhanced subscriptions. We hope to see you use our services again in the future!
FlexClub Marketplace's reply13 Feb 2024, 09:30
Official
Hi there Ntombentle We trust all is well with you. We are really sorry to hear that you previously had a bad experience with us. We would like to inform you that FlexClub has relaunched, with an improved focus on customer satisfaction and enhanced subscriptions. We hope to see you use our services again in the future!