Beware if your credit score is low

From when I started in October 2021 I was very happy with Flexclub that at least despite my credit being so low I could be able to drive a car to help me with my kids, and with the flexibility of taking the car back and getting one when you didn't need it, was perfect.

I had informed flexclub of my intention of taking back the car when it was due on the 25th June already in May and mentioned that the subscription should not go off. Megan mentioned she acknowledged receipt of my request and a note would be placed on the system. On Monday the 27th confirmed that the vehicle was delivered to Europcar on Saturday the 25th June. However they still tried to debit my account on the 27th, 28th and the 29th till I sent another email with confirmation from Europcar that the vehicle was handed over then only they cancelled the debit.

Fast forward in July put through a request to get a new subscription running from the 20th of July, after days of back and forth, I receive an email telling me that my credit score was too low therefore I would have to pay a deposit pass for example if I got a Kia Rio at R7030, then the deposit was R9030, which would mean that for the car to be delivered I should pay an amount of R16060 to be able to continue with the subscription.

I later phoned them and explained that this was never mentioned to me nor was it advertised on the website, then I was informed that these where the new changes.

I understand that this is a business, but never change your stance on how you do business with clients that have been with you from the beginning, not one month didn't I not pay my subscription to have to be tossed out just like that because the company has grown bigger and now you feel that its not important to stick to your principles of making sure that everyone has the opportunity to have a set of wheels.

In Short you have become like a man or woman who promises you the world till you marry him them, and you get to know the real side of him/her.

I have since contacted another company that I know I have to pay a deposit and its okay because they where honest and upfront with it.

All the best.