DM
David M

1 reviews | Active since Jun 2014

01 Mar 2022, 12:29

Avis and Flexclub gang up to ****** me for money

I regret giving this review because Megan Loio has been nothing but amazing. She helped me until she felt that there is nothing else she could do. but i know there is more she can do than email follow ups and client feedback.

This is the story. Avis downtown (Cape town CBD ) ******ion. Avis gave me a vehicle without inspecting it, They just said everything is fine and if i find any concerns/scratches or dents i should take pictures .(As if i work for Avis, I thought this was their job) Anyways, when i returned the car Jayson Roelofse just looked around it and said its fine. A few days later they tell me the vehicle is damaged and i owe them R2625.

I Know i did not damage the vehicle, i returned it in the condition it was given to me, so, I asked them to send me the inspection sheet, they still haven't done so. its been two months.

The branch manager Regan Williams tells me they would never give a dented vehicle to a client, thats how he knows that i'm the one that damaged the car. I told them i have been renting vehicles for almost 2 years from Avis airport industria and they have given me scratched and dented vehicles several times but they would noted the dent on the inspection sheet. So what Regan is telling me is utter- nonsense . If they had inspected the vehicle we wouldn't be here.

One more thing. The vehicle that i am currently renting from them also has a scratch on the bumper. i sent them a picture and asked them if they have made a note of it and on three occasions they chose not to respond to that question.

Avis should take this money from Regan Williams and Jayson Roelofse's salaries for being lazy. The damage was either caused by a previous client, or one of them since they also drive the vehicle in and out. but we will never know who is responsible so they figure that the easiest way to close this chapter is to blame the client.

I will not be exploited like this. R2600 is pocket change to me, but i will fight for it simply because i am dealing with lazy and *********** people who because of their sluggish behavior many people will be exploited. I will go to court, i will include the media then i will go to my party the EFF to make sure Avis does not rest until they do things the right way.

0
Replies (3)
FlexClub Marketplace
FlexClub Marketplace's reply01 Mar 2022, 17:19
Official
Dear David, 
 
We are terribly sorry to hear about your negative experience. One of our senior customer service specialists will be in contact with you within the next 24 hours to address your concerns.

We really do value your feedback so please provide us with as much detail as you possibly can when we call you. 

Thank you for your patience.

Sincerely,

Team Flex

DM
David M's update05 Mar 2022, 00:32
Reviewer Update
Thanks to Flex club for handling this matter with such urgency and professionalism.
We finally managed to close the matter amicably.

FlexClub Marketplace
FlexClub Marketplace's reply07 Mar 2022, 08:15
Official
Dear David, 
 
We are so happy that we were able to turn your initial negative experience into a positive one. 

Your feedback helps us to improve the experience not just for you, but for all our valued members. Thank you!

We’re so excited to have you in the Club and are looking forward to many happy years together!

Yours in flexibility,

Team Flex