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Nelz M

1 reviews | Active since Jan 2022

25 Jan 2022, 10:05

Appalled and flabbergasted

Appalled and flabbergasted I leased a vehicle from this establishment from April 2021 to 23December 2021. The service was good when i started and all went smoothly, no issues. I highly recommended them to colleagues, family and friends. I returned the vehicle on Dec 24th as i was going on holiday in Jhb and would not need a car. I enquired on the process upon my return whether a new contract would be created or we would pick up where we left off,i got different responses from different agents. I came back in January and have been trying to get a vehicle for over 7days.After being sent from pillar to post for close to 2weeks they evebtually came back abd said i do not qualify fir aby of their vehicles. Btwn 24Dec and 17Jan so much has changed, am flabbergasted and appalled after being a loyal customer for 8months.

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Replies (1)
FlexClub Marketplace
FlexClub Marketplace's reply25 Jan 2022, 11:13
Official
Dear Neli, 
 
We are terribly sorry to hear about your negative experience. As you are aware, after your subscription was canceled in December our Vehicle Partners increased their vehicle prices in Jan 2022 which in turn increased the subscription fee to your original VW Polo. Our customer service specialists have informed me that an alternative vehicle has already been arranged for you and we are waiting to confirm stock availability in your location. Once we have a confirmation we will be in contact with you to facilitate the rest of your sign-up. 

We really do value your feedback and understand the frustration but we, unfortunately, can only supply a vehicle based on each member's affordability profile - we thank you for your patience and understanding.

If you have any additional queries, please do feel free to reach out

Team FLEX