Always Additional Charges Involved

The one star is because they really do help you out when you need a car.

But at what cost??? I was part of FlexClub for a while but oh my goodness! Not only do you deal with them but you also have to deal with the car rental, it defeats the whole purpose of them being a "middle man". I would get double billed, the last one was when I went to pick up the rental car after an exchange and paid directly at the car rental because I was told I was not gonna get the car without paying first, come month end I got billed by FlexClub for the same thing and then it was my problem to prove that I had paid when I collected the car. It went on and on until the the rental car company found receipt and proof of payment. There's always additional charges on top of the monthly subscription fee, ALWAYS!!!

Fine I had had enough and left the club, but they continued to harass me with additional charges that did not make sense. Like things I had already paid for and at some point charged me 3 times the same charges. 3x time document administration fee, 3x time tourism levy, 3x petrol fee...the same amounts times 3. At this point this matter was just a joke to me and I asked them to kindly stop because I provided them with receipt.

So all in all, great concept but how it is executed and how everything is handled is a HEADACHE.