SM
Seti M
1 reviews | Active since Feb 2019
28 Feb 2022, 08:23
Additional payment deducted on 1 month contract
My mother took out a 1 month subscription with Flex Club in December, she was happy with the service until they deducted the installment again 1 month after the contract ended, she tried calling them for a refund but there's no answer on their telephone lines
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FlexClub Marketplace's replyOfficial
28 Feb 2022, 10:35Good morning Seti,
We are sorry to hear about the misunderstanding - all our short-term contracts do not have an end date stated and subscriptions run on a month-to-month basis however if we have not been notified by the member or the vehicle partner then, unfortunately, we do charge for your next month's subscription. Regardless, if you have returned the car we would be more than happy to assist with a refund. I have requested to get one of our senior specialists to give you a call to assist with your case.
Sincerely,
Team Flex
We are sorry to hear about the misunderstanding - all our short-term contracts do not have an end date stated and subscriptions run on a month-to-month basis however if we have not been notified by the member or the vehicle partner then, unfortunately, we do charge for your next month's subscription. Regardless, if you have returned the car we would be more than happy to assist with a refund. I have requested to get one of our senior specialists to give you a call to assist with your case.
Sincerely,
Team Flex
FlexClub Marketplace's reply28 Feb 2022, 10:35
Official
Good morning Seti,
We are sorry to hear about the misunderstanding - all our short-term contracts do not have an end date stated and subscriptions run on a month-to-month basis however if we have not been notified by the member or the vehicle partner then, unfortunately, we do charge for your next month's subscription. Regardless, if you have returned the car we would be more than happy to assist with a refund. I have requested to get one of our senior specialists to give you a call to assist with your case.
Sincerely,
Team Flex
We are sorry to hear about the misunderstanding - all our short-term contracts do not have an end date stated and subscriptions run on a month-to-month basis however if we have not been notified by the member or the vehicle partner then, unfortunately, we do charge for your next month's subscription. Regardless, if you have returned the car we would be more than happy to assist with a refund. I have requested to get one of our senior specialists to give you a call to assist with your case.
Sincerely,
Team Flex