Bad Service ,bad communication

I decided to try out this Company after seeing the good reviews but I must say I was quite disappointed.Firstly booking a mechanic was such a draining process,I waited for 3hours after paying my deposit & sending the proof of payment ,for me to book a mechanic.After the mechanic was done with his assessment of my car ,I was received a so called comprehensive report of the assessment that included things that were supposedly checked on my car but had not in fact been checked ,the guy did not even spend more than 10mins assessing my car.I found that to be dishonest. Moreover the next day I got a quotation for the fuel pump that they said needed to be changed but when I asked if I could source my own parts ,they changed the tune & suggested that they needed to send in a technician to ascertain if it was truly the fuel pump that had issues.I then asked why they had given me a quotation to replace a part they were not sure needed to be replaced in the first place. That’s how I decided to try other service providers. The whole experience left a bitter taste in my mouth ,the service was bad ,communication was bad.