Worst Customer Service Ever!

How much do you think it costs to change an oven light bulb? Take your wildest guess? We got a smeg oven several years ago and a few months ago the light bulb in the oven stopped working. Neither my husband nor I know anything about ovens, so we thought we would just get someone in who specialises in fixing appliances to bring the correct light bulb and replace it for us. After some internet research we came across a company called FIXITT. The website looks very professional, so we contacted them. I had to make several calls before anyone responded. Eventually after a few weeks, John arrived on a Saturday morning. He took the entire oven out and started fiddling in the back of it. I asked why they had taken the oven out and he said, “well the oven was not working.” I rep**** by saying that “the oven is working just fine, the only thing wrong with it is the light bulb that needs to be replaced” and I was concerned about the rubber seal on the door. He said that he had the wrong light bulb and put the oven back skew and billed us R395. He also requested to be paid in cash, which we refused and paid by card instead. Three days later another team arrived. I thought this new team had come with the correct light bulb, but they didn’t. They wanted to charge us another R395, however they did not after they learnt that John had already billed us. They took note of the job number from John’s previous visit and said that someone would contact us with a quote for a new light bulb. I did not hear from FIXITT for a couple of weeks so phoned and reminded them that we were still waiting for a quote for a new oven light bulb. I eventually got a quote for R1819.81 including labour to replace the light bulb and R1646.58 to replace the rubber seal of the oven, which I thought was exorbitant. I phoned and asked if it was a mistake and to send a quote just for the light bulb. This whole process took 2,5 months and I have still not heard back from them. Eventually I contacted Smeg South Africa directly and they sold me a light bulb for R264.90 and I replaced it myself. Smeg were very helpful and explained how to get the old light bulb out. I am very disappointed in the service I received from FIXITT. I was hoping to establish a relationship with a company I could call on when I have appliance problems but I will never use this company again and will never recommend them to anyone. This is the worst customer service experience I can ever remember!