Worse client experience ever!

WORST CUSTOMER SERVICE EVER EXPERIENCED

Our fridge has been on their premises for repairs for a month. After two weeks I phoned to ask on the progress and was informed that the repairs were competed and the fridge was being tested. They would phone me the next day. Needless to say, I had to phone them back that Friday to be given the same feedback. A week later I phoned to find out what was happening and after explaining the trail of calls I had already made they promised that the workshop manager would give me a call. Still waiting for that call. The following week Thursday I once again phoned to be informed my fridge was repaired and ready for delivery but their delivery department was fully booked for the Friday but they would make deliver on Saturday 21st March (long weekend). We stayed at home all Saturday and guess what - no delivery. Phoned on Tuesday 23rd March at 9h00 to be informed that they see the fridge was meant to be delivered on saturday and they would check up on the reason for non delivery and phone back. At 14h00, after no calls I phoned to find out when can I expect this phone call. After a long argument I was informed that they would deliver the fridge on Wednesday 24th. I expressed my dissapproval and requested delivery that afternoon. After further argument I asked to speak to the Manager and I was informed that my message would be conveyed. Its now 21h15 that evening and I am still waiting for the manager to return my call. Lets see what happens tomorrow!!!! Fixitt you need to fulfil your commitments and return your calls, you need to communicate regularly with your customers (don't you understand that not having a fridge for a month is a huge inconvenience, you need to stick to your promises. This is definetely the worst client experience I have ever experienced.