NM
Nicolaas M

1 reviews | Active since Aug 2014

15 May 2019, 17:12

WARNING - STAY AWAY FROM THIS COMPANY

My fridge broke on the 8th of March, I then contacted Fixitt. They came and replaced the compressor after which it still not worked. They then booked it in to apparently "run some tests" in order to diagnose the problem. After 6 weeks they still had no idea what the issue was. In the mean time I tried getting my fridge back so that I can get more competent people to work on it. I phoned numerous times to no avail. Everytime the staf says a manager will phone me. Needless to say, No manager ever returned my calls. I eventually contacted a lawyer, who then handled everything further onward. Eventually after almost 8 weeks i got my fridge back.

When they delivered the fridge I noticed several scrathes and dents al over the fridge. I reported it to the delivery guy, he reported it to his manager. The manager said he will phone me back the next day. And guess what? Its two weeks later and I am still waiting...

I then got new Technicians in. After their assesments (I did not tell them of the above history) they said the fridge had the wrong compressor installed. They also noticed the Temp controll switch buttons are "blown", the door bring bent and the one foot being broken. All of which worked before these *********** people touched my fridge.

I would like to warn preople of this place. There are so many things wrong with this company.

To name a few: They fitted the wrong parts. Broke extra things and did not replace it. They have very bad customer service, probably the worst I have ever seen. And when they return the product it seems as if it was in a huge vehicle acccident.

THUS PLEASE STAY AWAY. THEY ARE NO GOOD!

0
Replies (1)
Fixitt Appliance repairs
Fixitt Appliance repairs's reply16 May 2019, 15:59
Official
Dear Nicolaas M 

Thank you for reaching out to us. Your concerns have been noted .
Kindly DM me on *** to discuss further.

regards
Fixitt