Son ELECTROCUTED by bad workmanship.

Beyond unprofessional, arrogant and unsympathetic. Our geyser isolator switch in the DB board was tripping, so I contacted Fixitt. They couldn’t come that day but would make arrangements to attend to the problem the following day. The two gentlemen arrived with no ladder or torch of their own and needed to use mine. The “main chap” proceeded to cut wires and explained that he had to do something related to neutral and earth. What do I know about electrical stuff! The following day my son took a shower and when closing the tap was electrocuted by a substantial amount of voltage. I managed to close off the water supply and attend to my son. I called in a friend to look at the problem and why this had happened. He mentioned that there was no earth from the geyser, so all the pipes supplying water were live and hence the outcome. I called Zaheer Omarjee and explain the situation. He said he couldn’t do anything about it now but will send someone in the morning after there office briefing which ended around 10am. I had not choice but to accept. I received a call in the morning from another person explaining they would be rectifying the situation and we arranged for them to arrive after 11. By 12:10 I had not heard from them so I contacted them. Only to be told that they had tried to call (true) and they could only come on Monday. I was not happy with this as it’s was not the arrangement at all and needed to be sorted out. Well it hasn’t! When I mentioned I would go to social media on this matter. His response was “sure thing”. When I mentioned the electrocution issue. He simply responded “we have adequate indemnity insurance. Let alone this matter the cost for a 15 labor and call out with no parts supp**** R1595. Absolutely insane.