FIXITT - THE WORST COMPANY IN CAPE TOWN

If i could give this company no star, I would...

On the 12th of June, I had their team come out to assess what was wrong with our AEG oven. It was found that the PC board was broken and needed to be replaced. After about a week of waiting for a quote, I called to follow up and was told that due to lockdown, etc their teams were still waiting on the suppliers for a price. I then called about a week later to find out to be told the same story. I then requested for the number of the supplier and was given the AEG number in Johannesburg. After contacting them, I was told that they had no record of FIXITT or my name on record. I then phoned their Sales consultant and asked what was going on if they didn't know anything about it. He then got their Manager to give me a call and he would try and follow up on the quote. He called me back and said he was having no luck but would call me within 24 hours to get me a quote or at least an approximation. I then waited for about 4 days and followed up with him to be told that he was out and would call me back. I never received any calls. I called again the following day, to be told that he was out and that he would call me back. The very same sales consultant also promised me that he would make sure he does so. A couple of days went by again and asked the same sales consultant to please tell me where they are were sourcing the part from because I would like to call them to follow up again. He then told me that their manager was at "Claremont Home Appliances" and that the part was discontinued.

This is where I completely lost my mind! I had previously got a quote from "Claremont Home Appliances" for the very same PC board a few days before I contacted FIXITT.

So, I have waited 4 weeks for a quote from the very same company that I had received a quote from a week before I contacted FIXITT! Had I been told this a few weeks back instead of the Sales Consultant telling me to contact AEG instead, I would have told them not to waste my time!

So, I was never called back (several times), I waited for a quote for 4 and a half weeks (and never received one, to be told that the part was discontinued) and then to be told a lie that the part was coming from AEG Johannesburg direct (which they had never heard of FIXITT before).

I went today to see them (14 July 2020) to get my R450 back. I wanted to see the owner and they said that they worked form home. I wanted the owner's phone number to call them from there and I was told that they were not allowed to give out the owner's number. After sending a complaint email yesterday (which I was told to do by the sales consultant last Friday), I have still not heard anything.

The manager also showed me an email from AEG themselves on the 2nd of July 2020, that the part was discontinued. So why didn't they show me that email 12 days ago! Why did it take 3 weeks to get that answer and why did it take me 4 and half weeks of following up on all of the above for me to get nothing in return! The number of minutes on my phone and my time, plus my petrol...who did all the work? ME!!!!!!

I agree with one of the reviews below, it seems like this is the big catch with this business is to make money off of the R450 call outs. It's 2020! I don't hear of any companies charging for quotes anymore.

When I arrived at the offices, I could see I was dealing with a company that does not take pride. The offices are dirty and shoddy and if this is how they operate, you can only imagine that they don't take care of their clients.

Do not use this company! I repeat, do not use this company! This is a ****!

(After writing this I just called up again after waiting 2 and a half days for a reply to my complaint email to the owners. I have had no response and the manager promised me that he would get the owners to reply. I asked for the phone number of the owners and they are not allowed to give the number or the owner. Can you believe this! What company is this that you cannot speak to the owner??)