FIXITT - Do not use this service - no matter how "professional" they may seem!

DO NOT USE FIXITT FOR REPAIR SERVICES!! See email below between myself (Jane) and FIXITT (Linda the accountant; as the TECHNICIAN does not respond or call me back or even provide me with any updates - NOT ONE PHONE CALL in a month from collection date). I assume this is the reason why this company does not have a Facebook page! :

Hi Linda

This is becoming ridiculous now, our oven has now been in the workshop for a month now - no progress, no updates. Every time either myself or my husband phones FixItt, the technician is either "out" or "on lunch" for the entire afternoon. Surely if you hear that the same clients are phoning you everyday you would phone them back first thing in the morning or after "lunch". Promises are made that this technician will call us back once he is back in, but he never does. We do not know what other steps we can take therefore if someone does not get hold of me TODAY I will have to contact my legal representative.

Looking at Hello Peter, I can't believe how many of your clients have complained about the EXACT same issue as us!! Unacceptable and unprofessional service!

Jane du Plessis

From: Accounts | FIXITT <***> Sent: 29 July 2019 11:01 AM To: Jane du Plessis <***> Cc: Office | FIXITT TARC <***>; FIXITT| Refrigeration & Appliance Repairs. <***> Subject: RE: Euro Gas Oven Hello Jane

Thank you for the mail , apologies on the late response I had been away for a ****** last week .

Let me follow up with the helpdesk and let you know later in the day.

Kind Regards,

Bookkeeper

FIXITT Appliance Repair Centre 24 Losack Avenue Epping 2 Cape Town *** ***

From: Jane du Plessis <***> Sent: Friday, 26 July 2019 13:46 To: Accounts | FIXITT <***> Cc: Office | FIXITT TARC <***>; FIXITT| Refrigeration & Appliance Repairs. <***> Subject: Re: Euro Gas Oven

Hi Linda Please would you provide me with an update. This repair and part sourcing is taking far too long now. Thank you

Kind regards Jane

On 19 Jul 2019, at 15:12, Accounts | FIXITT <***> wrote:

Hello Jane Lovely chatting to you earlier , as explained I will keep tabs with Helpdesk and try to resolve this for you. I have cc them as well so we keep the comms line open.

I will catch up with you next week and see if we have a status update.

Kind Regards,

Linda Bookkeeper

FIXITT Appliance Repair Centre 24 Losack Avenue Epping 2 Cape Town

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