VA
Vanitha A

1 reviews | Active since May 2024

23 May 2024, 08:45

Re: incorrect info given by consultant

Good Evening

My partner made a booking on the 7th of Feb for Bushmens Nek. There was a lady that called Mr Reddy from this cell number *** as he wanted to upgrade the room. He informed her that he is going to visit the Shiva Statue and then check into the resort. She said not a problem as it is abt a hour and half away.I decided to check before I left and it said from shiva statue it would be 4 hours away. We then checked from Bushmens Nek it would take us 7 hours to get to Johannesburg. Now who would want to be on the road for so long as we get back to work on Thursday.The lady misled us just to get a quick commission. We stayed in Breakers from the 5th of Feb till the 9th of Feb and we were wanting to buy shares and we said to the lady giving the talk that we will go to Bushmens Nek after seeing the statue as the lady said it's not too far....she didn't even advise us that it was the wrong info we got.We then informed her we will make a decision once we check Bushmenz nek out. Now the experience we had we are 2 minds. June from first group was kind enough to change our booking to Saddle and Trout however she charged us the same rate where as the same accommodation with breakfast was 2000. Mr Reddy paid R3000 initially. We also are in the opposite direction to travel back to Johannesburg. She 1st refused to give us brekfast and then called later on. This place where we are has no aircon and it's full of flies....we had to walk and go borrow a fan. My partner and I are professional people we were very keen on the timeshare and if you look we have booked many times with booking. We travel once a year overseas and go often on holliday. After I stayed in Breakers I was so impressed that I convinced my other doctor friends to consider buying these shares....and Mr Reddys advocate colleagues. Now we will have to tell them what we went through. Lotz of people will be warned abt you guys...it's seems it's more for the commission. I want this to be sorted out.

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Replies (1)
First Group
First Group's reply30 May 2024, 11:54
Official
 Hello, Vanitha. I'm really sorry to hear that your recent experience with First Group didn't meet your expectations. 😢We have a dedicated team working to resolve such issues. 💪 I'm Ryan Firmstone, the Brand Manager, and I'd like to personally look into your complaint. Please message me on WhatsApp at ***, and I'll keep you updated on our progress. 👍 

Best regards,