POOR SERVICE BY FIRSTGROUP

Since 11 January 2018 we requested the transfer of holiday shares from one owner to myself, handled by fisrtgroup. During all this time, communication and progress from Firstgroup was very poor. During the period, up to 18 April 2018, i requested progress and the registration certificate. I was informed that a copy of the certificate would be emailed to me to allow me to register with RCI. To date, 14 May 2018, I am still waiting for a copy as promissed. On 18 April 2018, I was informed that the registration process was finalized. (Finally) I again requested for a copy of the certificate but without any response. Complaints directed to firstgroup also resulted to nithing as I onky received an automated response that someone will get back to me. The service of Firstgroup is very very poor. All I need is the membership certificate. I trust that hello Peter can take the matter further.