FV
Francois V

1 reviews | Active since Jul 2020

19 Aug 2025, 09:54

Misleading advertising from First Group

First group puts out a holiday special for 5 nights at one if their resorts. To qualify you need to answer a few questions and submit a form to them which i did. An agent contact you via whattsapp to select a resort an dates which i did. Just before confirmation of the booking they send you a few qualifying questions. But in this instance you need to be between 25 and 65 years old. I fell out of this qualifying critera and therefore did not qualify. The problem however is that the age requirement was not included in the initial advertising or the form that i submitted to them. I see this as misleading the public. I would not have bothered to go through all the effort to apply if i new this in the first instance. I did call them but they did not want to hear or accept my explanation. Be carefull of special promotions from this company.

0
Replies (3)
First Group
First Group's reply19 Aug 2025, 10:23
Official
Hi, Francois . We’re truly sorry to hear about your experience with First Group. ☹️It's important to us that you're satisfied. I'm  the Brand Manager, and I'm here to assist. 😀 and will address your complaint personally.  💚  
FV
Francois V's update19 Aug 2025, 12:20
Reviewer Update
I have supp**** my contact details and i still waiting for somebody to contact me.
FV
Francois V's update20 Aug 2025, 13:16
Reviewer Update
First Group doesn't care about bad comments on Hello Peter. Although they stated in their reply that I would be contacted, nobody bothered to contact me, despite my providing my contact details. Possibly just a standard answer on all queries.