GM
Gomolemo M

1 reviews | Active since Oct 2011

19 Jul 2023, 21:11

****mers using their *********** booking system!

First Group booking services are the most doge booking agency ever! Today I went onto Magalies Park Haartebeesport website to book accommodation for Saturday 22 July and check-out on Sunday 23 July. I registered and paid. I got confirmation booking *** email and the dates were incorrect. I tried to call them and it was outside office hours so no answer. I also wanted to enquire about day visitors and how that works. I get a call from Nonhlanhla from Magalies Park Hartbee****rt asking how far am I. I was hoping that she is returning my missed call from this afternoon. Only to learn that I am expected to check-in. I explain above and she calls the booking company First Group. First Group agent who was on standby advised Nonhlanhla that I am basically lying and made an error when booking as Sat is full and wouldn't have given me an option. I was clearly defeated-the system guru's and the client who gained them R1589.50 for FUN right? They made a quick buck with their ****py system. Nonhlanhla to ld me that there is a client who checked in recently but their booking was in October. Guess what the messed up system messed that client too. This is wrong in all ways! I don't want to go there anymore...Horrible service without even going there. I will never go there and I want my refund!

0
Replies (1)
First Group
First Group's reply20 Jul 2023, 11:19
Official
Dear Gomolemo M,

Thank you for post. Please be advised, our team is currently looking into the matter, and we will be in touch soon.

Kind Regards,
The First Group Team

Best regards,