1 reviews | Active since Oct 2009
Insulting Service
Staying at Kowie River Chalets managed by First Group Last night people tried to break in while we were sleeping. Traumatic for my family. I called the number on their welcome letter and website to be told, “We can’t take your call as we are making happy memories’ Shouted for help for an hour. Must have left 20 messages asking for help. Still no reply 12 hours later! Security came after an hour and apologised as guard was sleeping. Promised to have locks fixed and a extra patrol tonight. No help from First Group SA as they are closed.
The most insulting is that I have now been able to speak to the resort manager, Kerry – 8 hours later, who is totally unaware of the incident. I have hoped that first thing this morning management who enquire as to what happened and my family’s wellbeing. But I am told that break-ins are not uncommon here. So, I supposed that is why I should manage my expectations and not expect and response.
The fact that ********s were able to get to our unit at your timeshare and then traumatise my family by breaking in while we were sleeping is ****NDOUSE.
The fact First Group will not apologies is insulting
It sook over a week to speak to someone as FG would only communicate through the timeshare manager until more than we week had passed and I was able to speak to Ryan at FG.
You may have a BIG smile as things are sorted out.
I am not!!!!!
And nothing has been done yet!!!!!
Just more and more empty promises.
The incident was terrifying.
The customer service in INSULTING
The fact that ********s were able to get to our unit at your timeshare and then traumatise my family by breaking in while we were sleeping is ****NDOUSE.
The fact First Group will not apologies is insulting
It sook over a week to speak to someone as FG would only communicate through the timeshare manager until more than we week had passed and I was able to speak to Ryan at FG.
You may have a BIG smile as things are sorted out.
I am not!!!!!
And nothing has been done yet!!!!!
Just more and more empty promises.
The incident was terrifying.
The customer service in INSULTING
Thank you for taking my call. I am happy that this query has since been resolved and we look forward to welcoming you and your family at First Group on your next vacay.
Kind Regards,
Ryan Firmstone
Thank you for taking my call. I am happy that this query has since been resolved and we look forward to welcoming you and your family at First Group on your next vacay.
Kind Regards,
Ryan Firmstone