***** - if i wont get solution to this. I really will file a case against it.

Hi, On 16th April 2019. The First Help towing people reached there. As my phone was dead. I was struggling to call my insurer named MotorSureDirect. One of the driver named chris from first help asked my insurer details and called the road assistance and a person named Jason picked the call and asked for my Policy number and details of me. I told him everything and he said, first help comes under their assistance group and he told me to allow them tow my car and he also told me that my car will be towed to wynberg facility of first help. Only after my insurance company told me, i allowed for the towing to happen. Next day when i called the claims department to query about my vehicle. They says that my vehicle is *******ly towed. i explained them everything very clearly. I got a slip from the towing person when he towed my vehicle. I called to the first help wynberg department and told them my vehicle registration number and slip number and asked them about my vehicle details. He tols me that my vehicle is not at their facility and it is at roodepoort facility. I called the roodepoort facility and asked them about the car, she told me it is there at their facility. meanwhile my insurer tracked down my vehicle and told me that they are trying to find the wareabouts of my vehicle. i sent her mail saying that my vehicle is at roodepoort facility of first help. my insurer told that first help towing people ***** me and my vehicle is *******ly towed by them and hence they wont pay the amount more than 5000 today, after 10 days of my vehicle being towed. i called almost 5 times to the first help roodepoort facility to send me invoice to actually see how much the invoice bill is. and it is approximately 13500, which means my insurer wants me to pay 8500. which i am framed and *****ed by the first group people into this. I want the first help people to address the situation, otherwise i will file a case on this situation in police station. i also dont understand why my vehicle is towed to roodepoort when the driver chris and the motorsuredirect person jason both of them told me that my vehicle will be towed to wynberg facility. and why should i pay the outstanding amount when i was told by the motorsuredirect representative to tow the vehicle.