Item: First Group
Rating: 1
Author: Johan F

First Group's replyOfficial

14 Dec 2023, 10:21

Dear Johan. I want you to know that we genuinely care about your experience with First Group. 🥺 We understand your concerns and would like to help. 👋 I'm Ryan Firmstone the Brand Manager, and I'm here to listen and assist. 🙂 Please feel free to WhatsApp me on ***.

Best regards,

First Group's reply14 Dec 2023, 10:21

Official

Dear Johan. I want you to know that we genuinely care about your experience with First Group. 🥺 We understand your concerns and would like to help. 👋 I'm Ryan Firmstone the Brand Manager, and I'm here to listen and assist. 🙂 Please feel free to WhatsApp me on ***.

Best regards,

JF

Johan F's updateReviewer Update

14 Dec 2023, 11:08

Thank you for the update. Unfortunately the number has been blocked for safety. I received a call this morning in this regard. I truly hope that it will be resolved. Having studied hospitality and worked in the industry I find it shocking to get correspondence with wrong dates. At least you are working on my complaint.

JF

Johan F's update14 Dec 2023, 11:08

Reviewer Update

Thank you for the update. Unfortunately the number has been blocked for safety. I received a call this morning in this regard. I truly hope that it will be resolved. Having studied hospitality and worked in the industry I find it shocking to get correspondence with wrong dates. At least you are working on my complaint.

First Group's replyOfficial

21 Dec 2023, 10:23

Hey there,Johan.👋 We're truly grateful for the opportunity to assist you with your query, and we're proud to include you among our 100,000+ happy members! 🌟

Best regards,

First Group's reply21 Dec 2023, 10:23

Official

Hey there,Johan.👋 We're truly grateful for the opportunity to assist you with your query, and we're proud to include you among our 100,000+ happy members! 🌟

Best regards,

JF

Johan F's updateReviewer Update

23 Dec 2023, 16:03

I hope Ryan see this review. We arrived here eventually after a 10 hour drive. Unfortunately, our stay didn't start on such a great note. The toilet seat is loose and the wifi isn't working. At least I've reported it. But if I knew it was so inaccessible for elderly people then I wouldn't have booked in the first place. My mom is elderly and now she's got a long walk to the car which is very unsafe for her and then a steep uphill walk to the apartment and then upstairs to the unit. So my rating currently is 0

JF

Johan F's update23 Dec 2023, 16:03

Reviewer Update

I hope Ryan see this review. We arrived here eventually after a 10 hour drive. Unfortunately, our stay didn't start on such a great note. The toilet seat is loose and the wifi isn't working. At least I've reported it. But if I knew it was so inaccessible for elderly people then I wouldn't have booked in the first place. My mom is elderly and now she's got a long walk to the car which is very unsafe for her and then a steep uphill walk to the apartment and then upstairs to the unit. So my rating currently is 0

JF

Johan F's updateReviewer Update

23 Dec 2023, 18:42

I've received a call from Desh and she's looking into this.

Thanks

JF

Johan F's update23 Dec 2023, 18:42

Reviewer Update

I've received a call from Desh and she's looking into this.

Thanks

JF

Johan F's updateReviewer Update

24 Dec 2023, 10:53

Well that didn't work out. Definitely my last time

JF

Johan F's update24 Dec 2023, 10:53

Reviewer Update

Well that didn't work out. Definitely my last time

First Group's replyOfficial

09 Jan 2024, 09:37

Hello, Johan We've got a BIG smile on our faces knowing we've sorted things out for you. 😀 Welcome to the club of 100,000 happy members – you're in great company! ❤️

Best regards,

First Group's reply09 Jan 2024, 09:37

Official

Hello, Johan We've got a BIG smile on our faces knowing we've sorted things out for you. 😀 Welcome to the club of 100,000 happy members – you're in great company! ❤️

Best regards,

Don't book with first-group