Bad service from Firstroad

<p>To whom it may concern</p> <p>I was in a car accident 9 May 2017.My car was towed that day to the panelbeaters,through the approved towing company that the insurance recommended.The repairs was done and I got my car back 26 May 2017.The next week 31 May 2017 I saw that there was a piece on my back bumper that was torn out.I realized that this is the towing company because my car was towed from the back to the panelbeaters.I informed Firstroad which is a division of Firstgroup about the incident.They said they will sort out my bumper however I am still waiting for them to give me a date when my bumper will be replaced.I asked for a courtesy car because the repairs will take 2 days,however I am still waiting for a answer from them.The least I can say is I cant complain about the service,because there is no service at all!!!!!!!!!!!!!!</p>