ABSOLUTE POOR AFTER SERVICE

Absolutely terrible . I didn't even wanted to give them ONE star . When you're in an accident and you loose your vehicle . It is personal and sad and a very emotional time . But if you have to work with people or a company that don't CARE about anything , added the that emotional time. It makes it 10 times worse . My car was towed to the Watloo branch after I had an accident . And it looks like the Headoffice is just as bad . A person just can’t get hold of anybody on the numbers provided . NO answer …

I’ve tried the Headoffice switchboard line now about 50 times… and I’m still trying . NO answer .

I had an accident about a month ago an First Road towed my vehicle to Watloo .

Seeing that they were billing us R350.00 per day for my vehicle to stand there , we tried to get it out of there as quickly as possible .

For them to release the vehicle , my husband made a payment as agreed upon.. but didn’t make an “immediate” payment . So the money didn't show immediately . The office stated that the money MUST REFLECT in the bank for them to release the vehicle … so my husband made ANOTHER payment … an immediate payment . So a DUBBLE PAYMENT .

BUT now we need to be refunded the extra payment . BUT I CAN'T GET HOLD OF THE HEADOFFICE AT ALL .