gD
gayle D
1 reviews | Active since Jun 2012
20 Jul 2020, 14:40
SHOCKING SERVICE - WOULD GIVE THEM A ZERO * IF THERE WAS ONE
We contacted Fireplace Warehouse to give a quote to convert our wood fire place to gas. 6 Telephone calls later, with Enrico advising on our last call to them that he would contact us the same day even if it was 2am in the morning this was 7 weeks ago, still not received a quote or email. We contacted their offices again and complained to the lady on the phone we had no response from Enrico and she just laughed (as if to say, this is usual). Well one call to Jetmaster and the very next day Jetmaster arrived to quote. BAD SERVICE FIREPLACE WAREHOUSE AND THANK YOU JET MASTER FOR YOUR FAST AND EFFICIENT SERVICE
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Fireplace Warehouse's replyOfficial
20 Jul 2020, 15:49Hello ***le
Thank you for brining this to our attention and we sincerely apologies for any inconvenience that this may have caused you. We have spoken to the staff involved and informed them that this is not the way to conduct business and will make sure that it is not repeated. Fireplace Warehouse
Thank you for brining this to our attention and we sincerely apologies for any inconvenience that this may have caused you. We have spoken to the staff involved and informed them that this is not the way to conduct business and will make sure that it is not repeated. Fireplace Warehouse
Fireplace Warehouse's reply20 Jul 2020, 15:49
Official
Hello ***le
Thank you for brining this to our attention and we sincerely apologies for any inconvenience that this may have caused you. We have spoken to the staff involved and informed them that this is not the way to conduct business and will make sure that it is not repeated. Fireplace Warehouse
Thank you for brining this to our attention and we sincerely apologies for any inconvenience that this may have caused you. We have spoken to the staff involved and informed them that this is not the way to conduct business and will make sure that it is not repeated. Fireplace Warehouse