AN
Alex N
1 reviews | Active since Oct 2024
24 Oct 2024, 11:12
Vusi Ndukula - FINWELL LEGAL SERVICES - ****
Vusi Ndukula - working at Finwell Legal Services. What a very poor service. **** to my wife in order to get her R680 approved and then tried his luck with me but forgot to mention to het that there is an additional cost of R9000 after the R680. Now he is sending me threating emails that he will blacklist my wife if she cancels the debit order. I have it all on email. ****ty attitude and ****ty experience with him and Finwell. Will defo not recommend using them.
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Finwell Legal Services's replyOfficial
24 Oct 2024, 14:51Good day, and thank you for your review.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
Finwell Legal Services's reply24 Oct 2024, 14:51
Official
Good day, and thank you for your review.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.