Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Finwell Legal Services draws strong praise for the debt review consultants who walk clients out of debt, with Hannelize Potgieter, Thandeka, Karabo and Mmathapelo named repeatedly for clear explanations, same day callbacks and securing clearance certificates. Several clients, including an Afrikaans speaker and a blind reviewer, describe genuine relief once creditor calls stopped. A persistent minority report the opposite: debit orders continuing after cancellation, refunds never paid, accounts slipping into arrears and unanswered emails. Experience appears heavily dependent on the consultant assigned.
Replied to 71% of negative reviews
Reply time on negative reviews: 9h 46m
TrustIndex
7.5
Ranking
#5
in Business Services
Reply Time
9h 39m
NPS Score
61
Recommended: Very Likely
Replied to 71% of negative reviews
Reply time on negative reviews: 9h 46m
Nov '25 - Oct '26
Frequently Asked Questions About Finwell Legal Services
What do customers say about Finwell Legal Services?
Based on recent customer reviews, Finwell Legal Services draws strong praise for the debt review consultants who walk clients out of debt, with Hannelize Potgieter, Thandeka, Karabo and Mmathapelo named repeatedly for clear explanations, same day callbacks and securing clearance certificates. Several clients, including an Afrikaans speaker and a blind reviewer, describe genuine relief once creditor calls stopped. A persistent minority report the opposite: debit orders continuing after cancellation, refunds never paid, accounts slipping into arrears and unanswered emails. Experience appears heavily dependent on the consultant assigned.
Is Finwell Legal Services trustworthy?
Finwell Legal Services has a TrustIndex of 7.5 out of 10 on Hellopeter, based on 42 reviews in the last 12 months. They reply to 71% of negative reviews, typically within 9 hours 46 min. Hellopeter has tracked Finwell Legal Services across 3,445 total reviews. How is the TrustIndex calculated? →
Recent reviews (42)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2026
Finwell / Aquifin
Never used these people or the company's services before. They handed me over to Aquifin debt collectors, who never once contacted me because they don't have my details on file. Finwell failed to provide proof of the account or services rendered. I asked no one in either office could provide me with payment details or an account reference. I had to give them my ID and cell number, and then I got a settlement of account letter; how convenient. Some rude person called Tshego from Aquifin told me to bad, pay up or be listed permanently. These two companies are up to no good. Falsifying people's details and forcing them to make payments for small amounts how convenient as well. I feel I was targeted with this listing. Both of these companies cannot tell me what service I used them for or when. This is entrapment, and I am certain many others are getting caught the same way.
1 reviews | Active since Sept 2026
Finwell / Aquifin
Never used these people or the company's services before. They handed me over to Aquifin debt collectors, who never once contacted me because they don't have my details on file. Finwell failed to provide proof of the account or services rendered. I asked no one in either office could provide me with payment details or an account reference. I had to give them my ID and cell number, and then I got a settlement of account letter; how convenient. Some rude person called Tshego from Aquifin told me to bad, pay up or be listed permanently. These two companies are up to no good. Falsifying people's details and forcing them to make payments for small amounts how convenient as well. I feel I was targeted with this listing. Both of these companies cannot tell me what service I used them for or when. This is entrapment, and I am certain many others are getting caught the same way.
1 reviews | Active since Jun 2019
Debiting my account for 4 years and you can’t reverse their Debi checks. You can’t get hold of them to cancel the debit orders. How can you debit people bank accounts for years and it don’t get finish. I want my monies refunded to my bank account that the
This is a **** they taking peoples money for years and never give you feedback on your financial status.
1 reviews | Active since Jun 2019
Debiting my account for 4 years and you can’t reverse their Debi checks. You can’t get hold of them to cancel the debit orders. How can you debit people bank accounts for years and it don’t get finish. I want my monies refunded to my bank account that the
This is a **** they taking peoples money for years and never give you feedback on your financial status.
1 reviews | Active since Jan 2024
Dissatisfied client
For the past years finwell was doing so well, by 2024 the were paying my husband’s debt well, by 2025 they’d been deducting R2000 to pay for a credit card and clothing store account but they failed to do this , such that the account are in arrears and they’ve been deducting this whole time. They just disappeared into thin air when he asked for his refund
1 reviews | Active since Jan 2024
Dissatisfied client
For the past years finwell was doing so well, by 2024 the were paying my husband’s debt well, by 2025 they’d been deducting R2000 to pay for a credit card and clothing store account but they failed to do this , such that the account are in arrears and they’ve been deducting this whole time. They just disappeared into thin air when he asked for his refund
1 reviews | Active since Apr 2026
Finwell Unauthorised Debit
About June 2024 I was contacted by Finwell , the agent said she needs R675 to quote and IF i accept they would debit R2500 . Lo and behold both amounts went off . I dealt with Marius , asked for a copy of my bank statement showing the debit , which I sent although no-one asked for a copy before they helped themselves. After months of trying to get my R2500 back (they were apparently waiting for a transcript of the call ) I gave up .It just makes me angry that this can happen with no recourse . I just need to warn people about them
1 reviews | Active since Apr 2026
Finwell Unauthorised Debit
About June 2024 I was contacted by Finwell , the agent said she needs R675 to quote and IF i accept they would debit R2500 . Lo and behold both amounts went off . I dealt with Marius , asked for a copy of my bank statement showing the debit , which I sent although no-one asked for a copy before they helped themselves. After months of trying to get my R2500 back (they were apparently waiting for a transcript of the call ) I gave up .It just makes me angry that this can happen with no recourse . I just need to warn people about them