Very very bad customer service!

Good morning, I have a complaint against Finwell Legal Services. In November 2024, a consultant (Vusi Ndukula) phoned me and asked me if they can assist me in clearing my name from credit burau, I have a lot of questions to him and one of the questions were: "We were under sequestration from another attorney, but the sequestration process was done, and we need to wait for about 2 years to do rehabilitation, will it then be possible for Finwell Legal Services to assist me with the rehabilitation if I paid the R9000 -00 that was requested, and he said yes that is exactly what they are doing. Now after I have paid the R9000-00 end of February 2025 and numerous phone calls and e-mails, their response is the following: " Finwell Legal Services only assist in the removing of debt review from the credit burau". Now I have to pay another R15000-00 to the attorneys that were physically doing my sequestration to assist me with rehabilitation. If Vusi told me that this will only be to remove debt review from credit burau, I would rather go to the attorneys that did my sequestration from the start. This is very unprofessional from their side, and I really think that they need to train their people thoroughly. Now Vusi is not even available on e-mails anymore.........I will not refer any one to Finwell Legal Services because of my experience! This is very very bad at all!!!!!