1 reviews | Active since Jul 2016
Urgent: Unauthorized Debit and Refund Request
Good day,
I am writing to express my extreme disappointment with Finwell Legal Services.
On 14 Jan 2025, I received a call from a representative named Kamokgelo Makgalemane, who offered me your company's legal services. During our conversation, I clearly stated that while I was interested in potentially using your services, I would only be able to start payments at the end of February. I specifically informed Ms. Makgalemane that I would be unable to make a payment of R1500 before the end of February.
Despite this explicit agreement, I have been debited R1500 from my account without my consent. This action is completely unacceptable and constitutes a breach of our verbal agreement.
I consider this unauthorized debit a serious matter and, frankly, I view it as *****ulent. I demand that the R1500 be refunded to my account immediately.
Due to this unprofessional and ********* conduct on behalf of Finwell Legal Services, I am no longer interested in utilizing your services. I trust that you will rectify this situation urgently and provide confirmation of the refund process.
I look forward to your prompt response and resolution to this issue.
Sincerely, Maki Lisema
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.