AC
Awnwynn C
1 reviews | Active since Mar 2023
26 Aug 2024, 17:20
Terrible communication
Terrible communication,they only care about the money and no feedback is given to you as a customer. In the beginning they phone and make all the arrangements and once money is deducted then you can’t get hold of even one person to get some sort of feedback
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Replies (2)0
Replies (2)
Finwell Legal Services's replyOfficial
26 Aug 2024, 18:25Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Keep in mind that due to high volumes responses usually take 24-48 working hours.
Should you be wanting to apply for a refund, the process after approval takes a minimum of 10 working days.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Keep in mind that due to high volumes responses usually take 24-48 working hours.
Should you be wanting to apply for a refund, the process after approval takes a minimum of 10 working days.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply26 Aug 2024, 18:25
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Keep in mind that due to high volumes responses usually take 24-48 working hours.
Should you be wanting to apply for a refund, the process after approval takes a minimum of 10 working days.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Keep in mind that due to high volumes responses usually take 24-48 working hours.
Should you be wanting to apply for a refund, the process after approval takes a minimum of 10 working days.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
AC
Awnwynn C's updateReviewer Update
26 Aug 2024, 18:56It’s been more than a month where I’ve been asking for feedback so I don’t know if your response is auto generated or what but I did not receive any response within 24 to 48hrs
Your client service number which I called made me hold for 15minutes just to drop my call,while I held on the line listening to Finwell sell empty promises
Your client service number which I called made me hold for 15minutes just to drop my call,while I held on the line listening to Finwell sell empty promises
AC
Awnwynn C's update26 Aug 2024, 18:56
Reviewer Update
It’s been more than a month where I’ve been asking for feedback so I don’t know if your response is auto generated or what but I did not receive any response within 24 to 48hrs
Your client service number which I called made me hold for 15minutes just to drop my call,while I held on the line listening to Finwell sell empty promises
Your client service number which I called made me hold for 15minutes just to drop my call,while I held on the line listening to Finwell sell empty promises