TAKING YOUR MONEY WITHOUT PROVIDING A SERVICE!!!!!!!! PAY BACK MY MONEY!!!!!!!!!!

After posting my complaint yesterday I received a call from a Lady dealing with the Reviews. She told me she did draw my file and she can see there is no correspondence on this file. She then told me that they are closing in 20 minutes but she will get Natasha to phone me in the morning.

I waited till 09h00 today and got no phone call, I then phoned on the number that I was called from yesterday and got through to reception who then transferred my call to Natasha.

According to Natasha I confirmed the DebiCheck from my phone the day they phoned me, which is correct but that was provided that I will receive some kind of Service but according to Natasha they did try to phone me once and I did not answer so they forwarded an sms.

Now during this conversation on the 01st day I was told there is a 30 days no obligation period, which then means if I don't proceed and don't receive any Service they are not allowed to deduct any funds from my account, now seeing the in the light that I never received a single document from Finwell to sign to start my application for assistance how is it possible to take my money if no Service is provided? Secondly the 30 days did not pass, so how are funds deducted if nothing was even done on my file? If you phone to speak to someone which I did numerious times you hold the line like my previous email for more than an hour without being help?

Now speaking to Natasha today her reply on my funds was as follow:

" I was meaning to phone you, but you are on the line now", did you or did you not agree to the debi check?, we did contact you once and could not reach you so we did send an sms". When I told her I was struggling to reach them, she rep**** by saying "well you got trough to us now"...

I then again asked her if she will refund my money and her reply was " I will refer this to accounts but I don't know what there answer will be"...

Is this now any kind of answer???

What you don't understand is, I never received documents to sign or start and application for assistance, secondly I am still in my 30 day period to cancel if I don't want to proceed, and thirdly funds was deducted without providing a service to me!!!!!! Now what I also don't understand, the lady dealing with the reviews on Hellopeter advised me that there are not any correspondence on my file, but according to Natasha she did try to phone me ONCE...

I further told the lady who phoned me after my review that I don't want to make use of this Service and that she must please see to it that my funds are refunded...

Please guys this is not how one deal with clients, nor do you have to beg to get your own money back for a Service you did not receive, secondly the 30 days is not gone and then you get a arrogant Natasha who is rude over the phone???

How will I be refunded????