VV
Varsha V
1 reviews | Active since Oct 2021
28 Mar 2024, 22:44
Still waiting
Good day
I have been sending emails requesting feedback of any sort for months now. If I call I get told all documents are received but negotiations with creditors still need to be confirmed. I have started paying my own accounts and wish to cancel and want a refund of the money taken from me which amounts to R4000. In the initial call the sale of the product was a lie as I was told I will be taken of Debt review in 6 months. Please now that I have paid all my debts myself you have taken my grocery money. I am devastated. Months of no dents from your side and now when I want this cancelled the debt order goes through and you take my food money.please refund
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Replies (4)
Finwell Legal Services's replyOfficial
30 Mar 2024, 09:07Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply30 Mar 2024, 09:07
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
VV
Varsha V's updateReviewer Update
30 Mar 2024, 09:28I requested a WhatsApp before calling during my very first call will your company. and I have requested this in writing in several emails. I work in theater, I have to make a specific time to attend to a call. And if i call the phone doesn't get answered or I get told I will receive a call back or I get told things are still being processed. If you haven't contacted the creditors for negotiations, why am I paying? What type of legal services is *****ing me? This is how I feel. And why are you so interested in your client at the beginning the calls are always answered but as soon as the first debt goes of we are forgotten. I have sent emails and now I am going to close my account. I want my money back thats been taken to pay my accounts that is not been paid by your company. I would like it back with interest as it must be sitting in an account of your company collecting intereste while my credit is getting worse. I am starting to feel very angered by this.
VV
Varsha V's update30 Mar 2024, 09:28
Reviewer Update
I requested a WhatsApp before calling during my very first call will your company. and I have requested this in writing in several emails. I work in theater, I have to make a specific time to attend to a call. And if i call the phone doesn't get answered or I get told I will receive a call back or I get told things are still being processed. If you haven't contacted the creditors for negotiations, why am I paying? What type of legal services is *****ing me? This is how I feel. And why are you so interested in your client at the beginning the calls are always answered but as soon as the first debt goes of we are forgotten. I have sent emails and now I am going to close my account. I want my money back thats been taken to pay my accounts that is not been paid by your company. I would like it back with interest as it must be sitting in an account of your company collecting intereste while my credit is getting worse. I am starting to feel very angered by this.
VV
Varsha V's updateReviewer Update
03 Apr 2024, 11:54Still no response
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Varsha V's update03 Apr 2024, 11:54
Reviewer Update
Still no response
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Varsha V's updateReviewer Update
12 Apr 2024, 13:21Got a response stil waiting for my refund
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Varsha V's update12 Apr 2024, 13:21
Reviewer Update
Got a response stil waiting for my refund