JM
Jiveshen M
1 reviews | Active since Mar 2020
23 Mar 2022, 16:01
Refuse to acknowledge cancellation
I have been attempting to contact Finwell Legal Services via telephone as well as email. The service I have received is putrid to say the least. I have submitted the cancellation letter as instructed but they have not cancelled the service. They are quick to make the sale but not maintain customer service thereafter. I was assisted with terrible service from Constance Mabuse. I have sent countless emails without receiving any response, further to the matter the consultant of whom I managed to get intouch with had located thr incorrect file and advised accordingly until I had to correct her, talks alot about Professionalism.
Helpful (0)
Replies (6)0
Replies (6)
Finwell Legal Services's replyOfficial
23 Mar 2022, 16:05Sorry to hear about your experience.
Client service will be in touch shortly.
Client service will be in touch shortly.
Finwell Legal Services's reply23 Mar 2022, 16:05
Official
Sorry to hear about your experience.
Client service will be in touch shortly.
Client service will be in touch shortly.
JM
Jiveshen M's updateReviewer Update
24 Mar 2022, 12:31When will you be contacting me?
I have been attempting to be removed from this service since earlier this month.
I will be escalating the matter to the Ombudsman and will take legal action if I am debited. Within the contract it states the following:
Please note, that in the event of wanting to cancel this agreement, you are to do so in writing
within a 30-day period prior to the next debit order being debited from your account. However, you
shall not be entitled to any refund of amounts which we may have withdrawn while this
arrangement was in place.
Is this being done deliberately in order to retain an amount debited? Is this why Finwell Legal Services is not acknowledging my cancellation letter?
For a company that proclaims that it assists clients, you actually cause further implications which in my opinion is an equivalent to constructive subtle sabotage.
I have been attempting to be removed from this service since earlier this month.
I will be escalating the matter to the Ombudsman and will take legal action if I am debited. Within the contract it states the following:
Please note, that in the event of wanting to cancel this agreement, you are to do so in writing
within a 30-day period prior to the next debit order being debited from your account. However, you
shall not be entitled to any refund of amounts which we may have withdrawn while this
arrangement was in place.
Is this being done deliberately in order to retain an amount debited? Is this why Finwell Legal Services is not acknowledging my cancellation letter?
For a company that proclaims that it assists clients, you actually cause further implications which in my opinion is an equivalent to constructive subtle sabotage.
JM
Jiveshen M's update24 Mar 2022, 12:31
Reviewer Update
When will you be contacting me?
I have been attempting to be removed from this service since earlier this month.
I will be escalating the matter to the Ombudsman and will take legal action if I am debited. Within the contract it states the following:
Please note, that in the event of wanting to cancel this agreement, you are to do so in writing
within a 30-day period prior to the next debit order being debited from your account. However, you
shall not be entitled to any refund of amounts which we may have withdrawn while this
arrangement was in place.
Is this being done deliberately in order to retain an amount debited? Is this why Finwell Legal Services is not acknowledging my cancellation letter?
For a company that proclaims that it assists clients, you actually cause further implications which in my opinion is an equivalent to constructive subtle sabotage.
I have been attempting to be removed from this service since earlier this month.
I will be escalating the matter to the Ombudsman and will take legal action if I am debited. Within the contract it states the following:
Please note, that in the event of wanting to cancel this agreement, you are to do so in writing
within a 30-day period prior to the next debit order being debited from your account. However, you
shall not be entitled to any refund of amounts which we may have withdrawn while this
arrangement was in place.
Is this being done deliberately in order to retain an amount debited? Is this why Finwell Legal Services is not acknowledging my cancellation letter?
For a company that proclaims that it assists clients, you actually cause further implications which in my opinion is an equivalent to constructive subtle sabotage.
Finwell Legal Services's replyOfficial
08 Apr 2022, 12:53Has client service been in contact with you?
Finwell Legal Services's reply08 Apr 2022, 12:53
Official
Has client service been in contact with you?
JM
Jiveshen M's updateReviewer Update
08 Apr 2022, 12:57No, I have not been assisted but I receive calls to write a will.
I have been debited and I am disturbed by the service received from you.
I have to now resort to changing my bank account because the debits are not cancelled on your end.
I have been debited and I am disturbed by the service received from you.
I have to now resort to changing my bank account because the debits are not cancelled on your end.
JM
Jiveshen M's update08 Apr 2022, 12:57
Reviewer Update
No, I have not been assisted but I receive calls to write a will.
I have been debited and I am disturbed by the service received from you.
I have to now resort to changing my bank account because the debits are not cancelled on your end.
I have been debited and I am disturbed by the service received from you.
I have to now resort to changing my bank account because the debits are not cancelled on your end.
Finwell Legal Services's replyOfficial
08 Apr 2022, 15:50I have requested client services to call you
Finwell Legal Services's reply08 Apr 2022, 15:50
Official
I have requested client services to call you
JM
Jiveshen M's updateReviewer Update
19 Jun 2023, 17:58Stop order had to be done for these low lives to leave me alone. Please stay clear from these *******, they will keep a R89 debit and will ignore your emails and calls.
JM
Jiveshen M's update19 Jun 2023, 17:58
Reviewer Update
Stop order had to be done for these low lives to leave me alone. Please stay clear from these *******, they will keep a R89 debit and will ignore your emails and calls.