Refund dispute

I was consulted by Finwell Legal services agent Lebogang to assist me with mediation process with my creditors. They never informed that they will deduct my money before finalising negotiations with my creditors. On the 18 of February they debited my account and on the 19th I wrote an email for cancellation with immediate effect. On the 20th I called them I spoke to Marius Synders numerous times informing me that I will be refunded after they have made their investigation. After 10 days of their investigation Marius, Lindiwe and Bella confirmed that my refund will be paid. Lindiwe confirmed on the 03/03/2023 and Bella confirmed on the 10/03/2023. On the 13/03/2023 I spoke to Marius and Lindiwe they said my refund will be processed on the coming Friday, I asked Marius for confirmation of payment on the 15/03/2023 he said he will ask Lewelyn to email a letter of confirmation. Today 17/03/2023 I phoned them no answer from their reception ******, I emailed them asking for my refund and I will escalate the matter. They came back telling me i am not entitled for any refund after I asked them for numerous times with recordings and confirmation letters. Marius keep on confirming receipt of cancellation and refund will be made i must be patient.In conclusion Finwell must refund my money as per their confirmation and promises Marius Snyder even said they don’t have to send me proof of recordings as there is no dispute between us and they agreed on the refund but today Lebogang Seemane has the courage to send me an email saying they don’t owe me any refund.Past week when I followed up their reason was their system errors am not sure if am dealing with Legit company and if they are can they just please refund what is due to me, how can they justify R7000 and R685 without and services rendered