Refund Complaint

Good day

I was referred to Finwell legal services by a colleague who used their services before. I entered into an agreement with Finwell legal services on the 29th February 2024 to reduce the installment amount that I pay to my creditors Nedbank and Capfin personal loan.

The agreement was that the amount of R 635 once off will be debited for the services rendered by Finwell legal services on the 23rd March 2024 and first debit order of R 1500 will be debited as from the 23rd April 2024 which will be for 18 months.

To my surprise I was double debited on the 23rd April 2024 by Finwell legal services and my creditor's. I was never told that the first installment of R 1500 will have to go to Finwell legal services and from 23rd May 2024 going forward the 2nd installment will be distributed to my creditors. Because of the double debit order I was only left with R 435.00 on my bank account leaving me with no choice but to reverse my home loan debit order to cover some of my basic needs.

I called their client service yesterday and spoke to one of the consultants as I was requesting for a refund of R 1500 and I was advised I will not be refunded as the 1st installment goes to Finwell legal services to negotiate on my behalf with my creditor's which I was never advised by the consultant who was assisting me to enter into this agreement

I would like the company to pull the call recording when I spoke to the consultant on the 29th February 2024, as I am still requesting for a refund of R 1500 debited on the 23rd April 2024.

I am really not happy about the service as I was hoping to have a long term relationship with the company and I believe such information when it comes to finance should be disclosed to clients.

Contact number: *** Email address: ***

Kind Regards Mpho Mabote