LR
Lusindiso R

1 reviews | Active since Apr 2025

02 Apr 2025, 12:08

Re

I've cancelled by contract with finwell legal services I just want my refund

0
Replies (4)
Finwell Legal Services
Finwell Legal Services's reply02 Apr 2025, 15:40
Official
Good day, and thank you for your review.

Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
Your review here does not constitute a refund request process, so please ensure you contact the company directly to do so.

While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.

The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.

LR
Lusindiso R's update03 Apr 2025, 06:47
Reviewer Update
Thank you finwell I will wait but my concern is that you said 24hrs to 48hrs your agents gonna call me of which I don't want to talk to someone on your company just need my refund pls
Finwell Legal Services
Finwell Legal Services's reply03 Apr 2025, 14:26
Official
Good day, and thank you for taking the time to leave your review.

We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.

Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.

Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.

Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.

LR
Lusindiso R's update03 Apr 2025, 14:30
Reviewer Update
Good day for what good reason I have to let them. Beg me on the call of which I don't like that because that's why I want refund because the job haven't started yet that's why I cancel and refund thank y ou