Poor service from Finwell Legal Services

I have been dealing with a lady called Daisy Nkosi since the 24th June 2022, when she obtained my number from some source and phoned to offer me their services.

I did go through the process with her and only authorised her to debit 1 x payment to the amount of R685.00 on the 26th June for the service of doing a financial background check. Daisy sent me further communication to have me sign documents in order to activate their services, but I sent her an email with further questions I had before deciding to take up their service or not. As I never received the requested information from Daisy, I never signed the documents nor did I agree to proceed with their service.

I however found that on the 26th August 2022 they proceeded to sign me up for their service, without my signature or telephonic agreement to the amount of R4000.00, they proceeded to use my banking details previously authorised to be used ONLY for the purposes of a financial background check and the amount of R686.00 to deduct the service fee of R4000.00. I phoned Daisy in September to notify her of this error, request a refund, lodged a request for the debit order to be cancelled, and again advise that I will not making use of their services. Despite all this, and no refund yet, they again deducted another unauthorised R4000.00 from my account on the 26th September. Again I had to make contact with Daisy to notify her of the authorised transactions, and this time round asked to speak to a manager.

Since September 2022, I have phoned Finwell Legal Services on several occasions to obtain a refund and to cancel the unauthorised debit order. I have however not received any feedback or assistance in this regard yet, and everytime I ask to speak to a manager the phone call is dropped. I have still not received any phone calls or assistance from Finwell Legal Services and would therefore like to warn other consumers.