No service rendered

Good day

For a company that called me sometime last year to assist me in getting my problem resolved with a review that was linked to my ID that should not have been there as I never app****, you are now becoming such a problem yourselves.

Please send me the call recording from the conversation that was had between myself and your company on that day. I clearly told you that I was currently busy working on getting the review resolved myself and removed for good.

You didn't provide me with any services. You state that there was a once off fee for a financial wealth assessment to the value of R685. Where is this financial wealth assessment? You did however send me my free credit report which I told you I already had and also I was the one who told you what company has the review on my name as I was already in contact with them at that stage.

Other than this, there was no guidance, no assistance and no correspondence with regards to the "service" you are now saying that I am liable for and placed a default on my name.

I recently finally got the review link on my ID removed, which was my goal, and then to boost my credit score, which I am now being blocked because of the default that you placed on my ID.

For a company that claims to want to help someone out of situations like these, you are doing a very poor job at that and providing no assistance or use.

I have asked multiple times if we can get this resolved and would like to get the recording and proof of this contract that you state I signed into for an amount of R7k+ Mind you, there were no emails, messages or calls regarding this.

This is absolutely appalling how you treat individuals and expect to be remunerated for a service that was not rendered.

I look forward to hearing from you, As you can see, from my last few emails, there once again was no response received from your end at all, totally quiet.

Going from one problem to the next... The amount of unnecessary headaches, heartburn, ulcers and stress you have caused me, is just insane. :( Not to mention those nights I cry myself to sleep because this is affecting my life, to which you just clearly do not give a damn.