No communication

I was contacted by one of your staff on 06/05/2024. I received no joy yet. I follow up on my emails almost on a daily basis and received NO satisfactory reply yet, except that the debit order was cancelled. I emailed my bank statements and now all my emails goes unanswered. Its more than 3 weeks now waiting for an answer.

Today is the 21st May. I receive empty promises. Finwell was going to refund monies deducted from my bank account. The refund had to be done the 14th May, it is the 21st May and no refund yet. This is the most unprofessional company I ever had to deal with. This query has been going on for months now and still no satisfactory result. Emails are not rep**** to, phones just don't get answered.

Today on 27 June, NO reply yet. Where do you go if you do not receive any feedback. I've been emailing them for almost 2 months now and a refund was promised on 14 May. Still no refund or no reply on my enquiries. PLEASE DO NOT USE THIS COMPANY. They phoned me September 2021 and no service Whatsoever was given by them. They just deducted money from my bank and an initial amount to check my credit score, thereafter no service or communication received from them.

I received a call from Marius today. He was very helpful and explained what was happening with my refund and the process followed by Finwell. I appreciate the service received from him and he deserves a compliment.
It's clear that Marius truly values customer satisfaction and goes above and beyond to ensure every interaction is smooth and efficient.