BC
Brian C
1 reviews | Active since Oct 2024
17 Jan 2025, 14:19
Negligent advice...!!!
If I could give 0 start I would do it with a smile. The company provided me with negligent advice, causing me to lose 23 point on my credit score. When I complained to the consultant, he just informed me that his supervisor is in "back to back meetings". I guess the client is not important, but then they want to charge you over R600 for giving negligent advice. I am not even going to bother following up with them. I will just approach the Ombudsman and the FSCA.
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Finwell Legal Services's replyOfficial
17 Jan 2025, 19:19Good day, and thank you for your review.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
Finwell Legal Services's reply17 Jan 2025, 19:19
Official
Good day, and thank you for your review.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.
We understand the frustration this matter may have caused, and we deeply apologize for the inconvenience. As a company dedicated to excellence, we can assure you that your issue will be addressed with urgency.
Please keep in mind that response times may take 24 to 48 working hours due to the high volume of inquiries we are currently receiving. If you are looking to apply for a refund, please note that the refund process, after approval, requires a minimum of 10 working days to complete.
While Hello Peter is a valuable platform for sharing feedback on your experience with Finwell, we encourage you to resolve any service-related issues directly with our client services department for faster assistance.
The contact number is available on our website, and rest assured, you will be receiving a callback from our client services team as soon as possible.