NL
Nicholas L

1 reviews | Active since Feb 2024

09 Feb 2024, 14:23

Mr NK Lesolang

I gave finwell legal services an authority to help me pay my blue label account last year june they've deducted from my account for 3 months and they never contacted my creditors (blue label connect) I've noticed when I logged into my clear score account to check my credit score that my blue label connect account had accumulated arrears, I've stopped finwell from helping me but it seems like I'm struggling to get my money back from them,I've been to thier offices 2 times and the 1st time they made me fill a refund form and told me that I'll be getting back my money within 5 working days,now it has been 8 days.the second time they told me that my money was going to be paid the following day in my account hence I right this review to hellopeter I need assistance because I've worked hard for that money.and it seems like I've been *****ed.

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Replies (3)
NL
Nicholas L's update09 Feb 2024, 14:34
Reviewer Update
All I want is for hard earned money to be returned, it's someone salary R4500 not forgetting their administration fees it's almost R6000 if it was to be returned All of it I'm tired of going to thier offices it's like my voice is not being heard
Finwell Legal Services
Finwell Legal Services's reply09 Feb 2024, 15:30
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
NL
Nicholas L's update09 Feb 2024, 18:20
Reviewer Update
I've been to the offices twice in consecutive weeks and there's no way forward,they filled a refund form infront of me the 1st time and the second time they showed me something on thier laptop at thier offices showing that I will get my refund on the 9th of February after 12 I waited for zero thier playing with hard earned money that my kids don't have