1 reviews | Active since Jan 2022
misled
Wealthtec Holdings (PTY) LTD-I spoke to Vusi Ndukula, who informed me that they assist clients in obtaining credit and provide reports to help clients identify any issues on their profiles. I told him that I was already aware of the account listed under adverse and that I just needed to address it. He also assured me that they would remove any inquiries made on my profile.
Since I had lost points after attempting to get vehicle finance, I knew this removal was necessary, and I was convinced to proceed.
Fast forward to 03/03/2025, Vusi called me, and I approved his debt check. I then asked when the inquiries would be removed, and he told me that they could not be removed. He sent me my credit profile, which was almost identical to the one I had already obtained from MyCreditCheck.
Now, I am expected to pay over R700 for a report I already have. I was misled by Vusi Ndukula. If the company disputes this, they can review our call from 28/02/2025.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.
As an organization, we are deeply committed to providing the highest standard of service, and we understand the importance of addressing your concerns promptly. Please rest assured that your issue is being treated with urgency, and we sincerely apologize for any inconvenience or frustration this situation has caused.
Due to high volumes, please note that responses may take between 24 to 48 working hours. If you are considering applying for a refund, kindly note that once approved, the refund process will take a minimum of 10 working days.
While Hello Peter serves as a platform for rating your experience with Finwell, please be reminded that all queries must be addressed directly with our client services team. We recommend directing your communication accordingly to ensure swift resolution.
For further assistance, please contact us via the official number listed on our website. Rest assured, you will receive a callback from our client services team at the earliest opportunity.