It was a bit rocky at first because the first person who was assigned to me didn’t do a great job

It was a bit rocky at first because the first person who was assigned to me didn’t do a great job. Then I called one day and found a lady named Catherine. She was so patient and she said she’ll make sure everything gets done immediately, even gave me her person email so my docs would go directly to her to avoid further delay. She took time to call and update me on my matter and it was resolved in less than a month. Thank you so much for your patience and competence, Catherine! ❤️