Inhumane treatment by Finwell Legal Services

I received a call on 14 February 2022 from a Finwell Legal Service agent named Daisy she offered their services which made sense at the time. This was debt Review services to be specific and benefits made sense. After agreeing terms was transferred to Tebogo Kganane whom made the assessment of the debt and we agreed on R2000 x24 months to my current creditors namely Truworths, Finchoice x2 accounts and Homechoice. Then I asked if Finwell would approach these creditors before debit date since Finwell Legal Service would be responsible for the payments answer was yes and I was given a letter to take to my bank to cancel the Debi check order from above mentioned Creditors. 25th of each and every month was date I gave as debit date, however Finwell debited on 24th of February 2022. Then Creditors also debited on 25th February 2022, this situation resulted in funds that were meant for my son's daycare and transport fare being debited and account left with almost no fund at all. Upon noticing this I immediately contacted Tebogo about it and pleaded for assistance without any success, I went to my bank but was told Finwell Legal Services should be assisting since they debited. I kept calling them whole of Monday without any luck except being given excuse after another and that they can't reverse the payment, eventhough that meant that their actions have resulted in my current unpleasant situation. Finally towards end of the day I got through to their reception whom transferred my call to Bella at their Legal department, after I've explained my experiences and my desire to cancel my agreement with them. She did agree that before they could debit they had to make certain that Creditors didn't debit and they did then Finwell should have postponed their debit date to next month, as well as inform me at inception of our agreement that the first payment isn't meant for my Creditors but for administrative duties. Which I would not have agreed to their services in that regard, idea was to keep paying my creditors but free up funds. Not skipping payments. Right now my son may not be going to school as there are no funds for the school and transport and Finwell doesn't care about this prospect. I've been promised a response and way forward by 9am today by Bella but it's now 2pm it has not happened. I can't get through to them via landline nor email.