KJ
Kgomotso J
1 reviews | Active since Jan 2024
04 Jan 2024, 13:05
Incorrect debit.
Good day,
I took a product with you guys, but I advised your agent that the debit order should deduct in January only to my surprise the debit went off this month.
I want my refund as I didn’t accept for the debit to go off in December only in January as agreed with your agent on the telephone.
Please cancel my agreement and proceed with my refund as your have soon you are running your service unprofessional.
Please get back to me or I will be taking this matter with the relevant authorities for my refund.
I’ve sent countless emails, if I didn’t know get any response here I will personally come to your offices to demand my refund and I will not leave until I get assistance.
Helpful (0)
Replies (5)0
Replies (5)
Finwell Legal Services's replyOfficial
04 Jan 2024, 16:07Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply04 Jan 2024, 16:07
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
KJ
Kgomotso J's updateReviewer Update
12 Jan 2024, 13:33Good day,
Last week Friday I received a call from your company by the name of Luwelllyn and he made promises that he will look into this and further send the call recording for my perusal.
Even since that call I haven’t heard anything, my calls to your company don’t go through, you guys don’t answer email.
Tell me, what should a person do to receive customer service??? You guys are the worse company ever!!!!!
Last week Friday I received a call from your company by the name of Luwelllyn and he made promises that he will look into this and further send the call recording for my perusal.
Even since that call I haven’t heard anything, my calls to your company don’t go through, you guys don’t answer email.
Tell me, what should a person do to receive customer service??? You guys are the worse company ever!!!!!
KJ
Kgomotso J's update12 Jan 2024, 13:33
Reviewer Update
Good day,
Last week Friday I received a call from your company by the name of Luwelllyn and he made promises that he will look into this and further send the call recording for my perusal.
Even since that call I haven’t heard anything, my calls to your company don’t go through, you guys don’t answer email.
Tell me, what should a person do to receive customer service??? You guys are the worse company ever!!!!!
Last week Friday I received a call from your company by the name of Luwelllyn and he made promises that he will look into this and further send the call recording for my perusal.
Even since that call I haven’t heard anything, my calls to your company don’t go through, you guys don’t answer email.
Tell me, what should a person do to receive customer service??? You guys are the worse company ever!!!!!
Finwell Legal Services's replyOfficial
12 Jan 2024, 14:13If you send an email to clients@ it gets logged on a support desk to be attended to.
Finwell Legal Services's reply12 Jan 2024, 14:13
Official
If you send an email to clients@ it gets logged on a support desk to be attended to.
KJ
Kgomotso J's updateReviewer Update
13 Jan 2024, 16:44So do you think I’d say that you guys don’t answer emails without sending an email? Then I should be clearly crazy!!!
I sent emails to all your customer service emails and I am not getting any assistance, then next email will be sent to your ceo Werner Bornman maybe he will have answers for me because you guys are very useless!!!!!!
I sent emails to all your customer service emails and I am not getting any assistance, then next email will be sent to your ceo Werner Bornman maybe he will have answers for me because you guys are very useless!!!!!!
KJ
Kgomotso J's update13 Jan 2024, 16:44
Reviewer Update
So do you think I’d say that you guys don’t answer emails without sending an email? Then I should be clearly crazy!!!
I sent emails to all your customer service emails and I am not getting any assistance, then next email will be sent to your ceo Werner Bornman maybe he will have answers for me because you guys are very useless!!!!!!
I sent emails to all your customer service emails and I am not getting any assistance, then next email will be sent to your ceo Werner Bornman maybe he will have answers for me because you guys are very useless!!!!!!
Finwell Legal Services's replyOfficial
13 Jan 2024, 17:11Good day.
Sadly, Hello Peter is not able to resolve your complaint.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
Sadly, Hello Peter is not able to resolve your complaint.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
Finwell Legal Services's reply13 Jan 2024, 17:11
Official
Good day.
Sadly, Hello Peter is not able to resolve your complaint.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
Sadly, Hello Peter is not able to resolve your complaint.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.