TM
Thabiso M
1 reviews | Active since Dec 2018
05 Aug 2024, 13:38
i want to cancel policy
I've been trying since January 2024 to get a response from the company, i sent email to *** few months ago tryingto cancel my policy but you keep debiting my account unaware. Now i get this response "Your message wasn't delivered to *** because the address couldn't be found, or is unable to receive mail". i also sent *** 9 days ago i since send my ID number as requested but nothing. *** not responding as well
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Replies (3)
Finwell Legal Services's replyOfficial
05 Aug 2024, 14:40Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
Finwell Legal Services's reply05 Aug 2024, 14:40
Official
Good day. Thank you for posting your review.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
We can assure you that as an organization we are committed to providing the best possible service and assure you that your issue will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Please be advised that Hello Peter is a review portal where you can rate your experience with Finwell. You will however need to resolve your query directly with Finwell client services and we recommend that your communications are directed accordingly.
There is only one number to phone which is on the website, but you will receive a callback from client services soonest.
TM
Thabiso M's updateReviewer Update
05 Aug 2024, 19:35i have no receipt nothing as usual it been more than 7 months, i have tried everything call and emailing nothing works.
TM
Thabiso M's update05 Aug 2024, 19:35
Reviewer Update
i have no receipt nothing as usual it been more than 7 months, i have tried everything call and emailing nothing works.
TM
Thabiso M's updateReviewer Update
06 Aug 2024, 16:06Thanks for everything you done for me, everything was sorted. Im happy now.😀👌👍
TM
Thabiso M's update06 Aug 2024, 16:06
Reviewer Update
Thanks for everything you done for me, everything was sorted. Im happy now.😀👌👍