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Zanele M
1 reviews | Active since Nov 2024
29 Nov 2024, 20:41
I want my money back
Finwell Legal services contacted me and offered to negotiate with my creditors to cancel my contract with debt busters They told me they will keep me updated but they didn't..I don't know what's happening and they still deducted the service fee of which is r685 The debt busters debited my money and I still haven't had any feedback I've left countless of messages now suddenly they are all busy but when they needed my information they were 4 of them..emails and WhatsApp I do regret trusting you and I want my money back for no services
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Replies (2)
Finwell Legal Services's replyOfficial
29 Nov 2024, 21:43Good day, and thank you for taking the time to leave your review.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
Finwell Legal Services's reply29 Nov 2024, 21:43
Official
Good day, and thank you for taking the time to leave your review.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
We sincerely apologize for any inconvenience and frustration this issue has caused. At Finwell, we are committed to delivering the best possible service and can assure you that your concern is being prioritized as a matter of urgency.
Please be aware that due to high query volumes, responses may take 24 to 48 working hours. If you wish to apply for a refund, kindly keep in mind that once approved, the refund process will take a minimum of 10 working days to complete.
Although Hello Peter is an excellent platform for sharing your experience, the best way to resolve your query is to contact Finwell's client services team directly. For efficient handling, we recommend directing your communication to them.
Please note, the official contact number can be found on our website, and a callback from our client services team will follow shortly.
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Zanele M's updateReviewer Update
29 Nov 2024, 22:32As I said I've sent countless emails to that email..and to Linda's personal email that be provided me with too
It's been a week now..no response
It's been a week now..no response
ZM
Zanele M's update29 Nov 2024, 22:32
Reviewer Update
As I said I've sent countless emails to that email..and to Linda's personal email that be provided me with too
It's been a week now..no response
It's been a week now..no response