I WANT MY MONEY BACK!!!!

I am a very irate client.

I cancelled my services in December with this company. They debited my account in December and did not pay my benefiaries.

I reversed the debit order as I cannot be debited by 2 beneficiaries. after sending a cancellation email on the 30/12/2020.

In January they have debited my account again, this time they blocked the ereversal.

despite numerous phone calls advising my refund will be processed Friday, nothing today.

This is the response I get below.

Good Day Miss Welf ,

I would like to apologise as we are experiencing a phone line problem .I will also like to advise that your refund had not been signed of as it was brought to my attention that you had previously reversed and disputed a payment .

I would also like to make you aware of the cancellation policy which states the cancellation period is 21 days prior to a debit order running .

Now any logical person would have done the same if their beneficiaries were not paid I cannot be debited from Finwell and still my benefiaries. now they do not want to process my reversal I contacted by bank the company has blocked the ereversal.

This company is giving me the run around and R2000 these days plus benefiaries debiting you is alot of money in these times.

I called to speak to someone higher no one can help as usual.

All I want is my money back and to leave me alone.

now I must beg for my own money back that was budgted for.

I would like to know from Hello Peter is there anyone I can speak to thats higher.

because this company is just not listening I sent my cancellation on the 30 December as per below.

Good day Kevin -30/12

This is my 2nd email. Can you please advise how I go about cancelling the contract and reversing the funds you guys have debited from my account?

My beneficiaries have still debited my account and so have you guys as per my understanding you guys were supposed to be contacting my creditors.

I am not paying for a service that I did not receive my bank cant even trace who you guys are and I cannot reverse it. I want this contract cancelled and I want my funds back if this does not happen. I am getting legal wise for you guys.

So please assist I directing me in the right direction to get my money back.

I do not want to get legal wise involved as its going to be a long process and I need these funds,

This company is actually making me so angry as I am out of pocket of R2000 and they refuse to give me back my money